Our Policies & Important Information
At WestNest, we believe in being open, accountable and professional in everything we do. Our policies are designed to help ensure that everyone who uses our services feels safe, respected and informed. You can access and download our policies below.
If you have any questions about our policies or would like further information, please get in touch with us.
Safeguarding
At WestNest, making sure everyone we work with feels safe, supported and protected is extremely important to us. We take the wellbeing of children, young people and adults who may be vulnerable very seriously. Our therapists receive appropriate safeguarding training and follow current legislation, professional standards and best-practice guidance. Where we have concerns about someone's safety or wellbeing, we may have a responsibility to take appropriate action and share information where necessary to help keep them safe.
Privacy, GDPR & Data Protection
We respect your privacy and take the protection of personal information seriously. Personal data is stored and handled securely and in accordance with applicable UK GDPR and data protection requirements. Information will only be shared with other organisations or individuals where we have an appropriate lawful basis to do so, including where disclosure is required by law or necessary to protect someone's safety. All of our therapists are GDPR trained and are registered with the Information Commissioner's Office (ICO)
Our Commitment to Equality, Diversity and Inclusion
We are committed to creating a practice that is inclusive, respectful and actively opposed to discrimination. We value the diversity of the people we work with and continually seek to reflect on and improve our practice so that everyone feels welcome, heard and treated fairly. All of our therapists are trained in EDI.
Equality, DIversity and Inclusion Policy
Complaints & Feedback
Your feedback is important to us and helps us to continually improve our services.If you would like to share some positive comments about your experience with WestNest, we would love to hear it. If you have a concern or are dissatisfied with any part of your experience, we encourage you to contact us in the first instance. Complaints will be listened to and addressed as fairly, sensitively and confidentially as possible.
Please email your concerns to westnestcreative@gmail.com
Complaints and feedback policy
Cancellation & Attendance
We ask clients to provide at least 48 hours' notice when cancelling or changing a therapy appointment. Where less than 48 hours' notice is given, the session may be chargeable in full.
Cookies
Our website may use cookies and similar technologies to help the site function effectively, improve your experience and provide us with information about how the website is used. You can manage or disable cookies through your browser settings. Please be aware that restricting certain cookies may affect how some parts of the website function.
Confidentiality
Confidentiality is an important part of the therapeutic relationship. Information shared during therapy will normally be kept private and will not be disclosed without permission.
There are, however, circumstances where confidentiality may need to be limited. These can include situations involving a serious risk of harm to you or another person, safeguarding concerns, or where we are legally required to disclose information, such as following a court order. The limits of confidentiality will be explained and discussed with you as part of the beginning of any therapeutic work.
Contact Us
If you would like to ask a question about any of our policies, procedures or how we handle your information, please email our executive director at ali@westnest.org